How This FAQ Works for You
Most questions fall into a handful of categories: getting money in, getting money out, accessing your account, and knowing who to contact. This page covers all four. When you deposit through bKash or Nagad, the payment flows through the wallet you already use daily — open your app, send to the number shown at checkout, confirm with your PIN, and your account
balance updates. Withdrawals follow a verification step where we confirm the wallet matches your registered account before releasing funds. For account access, the OTP comes to your registered mobile number. If you are using the mobile browser or a supported app view, the lobby loads within the same session. For anything not answered here, live chat and the support line are the
fastest paths. Availability may vary depending on your location and local regulations.
- bKash deposit flow
- Nagad transfer steps
- Rocket payment support
- Account OTP access
- Withdrawal wallet check